Refund Policy
On Track Nutrition & Fitness Consulting
Last Updated: September 20, 2026
On Track Nutrition & Fitness Consulting strives to maintain clear and fair billing practices for all professional services.
Professional Services
Because payments are for professional services and appointment time reserved specifically for each client, fees for services that have already been provided are generally non-refundable.
Refunds
Refunds may be issued when:
- A billing or payment error has occurred, including an accidental duplicate or incorrect charge;
- Payment was collected for a service that cannot be provided; or
- A refund is otherwise determined to be appropriate at the discretion of On Track Nutrition & Fitness Consulting.
Approved refunds will generally be returned to the original method of payment when possible.
Cancellations and No-Shows
Appointments canceled with less than 24 hours’ notice may be subject to a $75 cancellation fee.
Failure to attend a scheduled appointment without notice is considered a no-show and may be charged at the full session rate.
Cancellation and no-show fees properly assessed under this policy are generally non-refundable. These terms correspond directly to the existing Client Services Agreement.
Prepaid Services
If payment has been made for a professional service that has not yet been provided and the client wishes to cancel the service, the client should contact On Track Nutrition & Fitness Consulting.
Any refund or account credit for an unused prepaid service will be determined based on the circumstances and at the discretion of the practice, subject to applicable law.
Billing Questions or Errors
If you believe you have been charged incorrectly or have questions about a payment, please contact me at info@ontracknutrition.com so the matter can be reviewed.