Terms & Conditions
Overview
On Track Nutrition & Fitness Consulting
Katherine Bruno, RD, CPT, CGFI
Last Updated: September 20, 2026
These Terms & Conditions govern purchases, scheduling, and use of services offered through the On Track Nutrition & Fitness Consulting website. By purchasing a service through this website, you acknowledge that you have read and agree to these Terms & Conditions.
Professional Services
On Track Nutrition & Fitness Consulting provides nutrition counseling, wellness guidance, fitness consultation, and related professional services.
These services are educational and consultative in nature and are intended to support informed decision-making and healthy lifestyle changes. They are not a substitute for medical diagnosis, medical treatment, or emergency medical care.
Clients should seek appropriate medical care from a qualified healthcare provider for medical conditions, emergencies, or symptoms requiring diagnosis or treatment.
Payment
Prices for services are displayed at the time of purchase or otherwise communicated to the client. Payment is due at the time of service or purchase unless prior arrangements have been made.
Clients are responsible for providing accurate billing, payment, and contact information.
If a billing or payment error occurs, please contact On Track Nutrition & Fitness Consulting so that the matter can be reviewed and corrected.
Appointments, Cancellations & No-Shows
Appointments are reserved specifically for each client.
Appointments canceled with less than 24 hours’ notice may be subject to a $75 cancellation fee.
Failure to attend a scheduled appointment without notice is considered a no-show and may be charged at the full session rate.
Late arrival may result in a shortened appointment.
These provisions mirror the appointment policy in Katherine’s existing agreement.
Refunds
Because payments are for professional services and appointment time reserved specifically for each client, fees for services that have already been provided are generally non-refundable.
Refunds may be issued when:
- A billing or payment error has occurred, including an accidental duplicate or incorrect charge;
- Payment was collected for a service that cannot be provided; or
- A refund is otherwise determined to be appropriate at the discretion of On Track Nutrition & Fitness Consulting.
Cancellation and no-show fees properly assessed under the cancellation policy are generally non-refundable.
Please refer to our separate Refund Policy for additional information.
Client Responsibilities
Recommendations are based on information provided by the client regarding health history, lifestyle, medications, medical conditions, and other relevant circumstances.
Clients are responsible for providing accurate and complete information, communicating significant health concerns, and seeking appropriate medical care when necessary.
Clients remain responsible for their own decisions regarding their health, nutrition, exercise, and medical care.
These responsibilities are also expressly addressed in the signed Client Services Agreement.
No Guarantee of Results
Individual responses to nutrition, fitness, and lifestyle interventions vary. On Track Nutrition & Fitness Consulting does not guarantee any particular health, nutrition, fitness, weight, lifestyle, or other outcome from the use of its services.
Physical Activity
Participation in exercise and physical activity involves inherent risks, including the possibility of injury.
Clients should disclose medical conditions, injuries, symptoms, or limitations that may affect their ability to participate safely in physical activity and should seek appropriate medical advice when necessary.
Clients should discontinue exercise or activity and seek appropriate care if pain, dizziness, significant discomfort, or other concerning symptoms occur.
This corresponds to the physical-activity acknowledgment in the existing agreement.
Telehealth and Electronic Services
Some services may be provided through electronic or telehealth platforms. Reasonable safeguards are used, but electronic communications and online services inherently carry privacy, security, and technology-related risks.
Technical difficulties or interruptions may occasionally affect the availability or quality of electronic services.
Professional Communications
Brief administrative communications regarding scheduling and billing are generally provided at no charge.
Extended treatment-related telephone calls, emails, care coordination, record review, document preparation, or similar professional services may be billed in accordance with the practice’s current fee policies. This is consistent with the existing Client Services Agreement.
Educational Materials and Intellectual Property
Materials provided by On Track Nutrition & Fitness Consulting, including educational materials, personalized nutrition or exercise plans, handouts, written recommendations, and other practice-created materials, are intended for the client’s personal use unless otherwise stated.
Practice-created materials may not be reproduced, sold, published, or distributed for commercial purposes without prior written permission.
Website Information
Information presented on this website is provided for general educational and informational purposes and does not, by itself, establish a professional-client relationship or constitute individualized medical or nutrition advice.
A professional-client relationship is established through the practice’s normal intake and client acceptance process.
Pricing and Website Errors
On Track Nutrition & Fitness Consulting makes reasonable efforts to ensure that service descriptions, pricing, and other website information are accurate.
The practice reserves the right to correct inadvertent typographical, pricing, billing, or technical errors. If an error affects a completed purchase, the client will be contacted and the transaction will be corrected as appropriate.
Privacy
Personal and health information is handled in accordance with applicable professional requirements and the practice’s privacy policies and notices.
Use of third-party website, scheduling, telehealth, and payment-processing services may also be subject to the privacy and security practices of those service providers.
Limitation of Website Liability
To the extent permitted by applicable law, On Track Nutrition & Fitness Consulting is not responsible for losses resulting solely from temporary website outages, third-party service interruptions, or circumstances outside the practice’s reasonable control.
Nothing in these Terms & Conditions is intended to waive or limit any professional responsibility that cannot lawfully be waived or limited.
Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Changes to These Terms
On Track Nutrition & Fitness Consulting may update these Terms & Conditions from time to time. Changes will apply prospectively and will be reflected by the “Last Updated” date displayed on this page.
Contact
Questions regarding these Terms & Conditions, billing, purchases, cancellations, or refunds should be directed to:
On Track Nutrition & Fitness Consulting
Katherine Bruno, RD, CPT, CGFI